Refund Policy

Eligibility

You are eligible for a full refund if:

• Your request is made within 30 days of your initial purchase
• You are on a paid subscription plan (Team or Enterprise)
• This is your first refund request for VeriSentra

How to Request a Refund

To request a refund:

1. Email us at support@verisentra.com with the subject "Refund Request"
2. Include your account email address
3. Provide the date of your purchase
4. Optionally, let us know why you're requesting a refund (helps us improve!)

Processing Time

• Refund requests are typically processed within 2-3 business days
• Funds will be returned to your original payment method
• Depending on your bank, it may take 5-10 business days for the refund to appear

After Your Refund

• Your account will be downgraded to the Free plan
• You'll retain access to basic features
• Team members above the Free plan limit will lose access
• Premium features will be disabled

Exceptions

Refunds may not be available in the following cases:

• Requests made after 30 days from the original purchase
• Previous refund requests for the same account
• Accounts that have violated our Terms of Service
• Enterprise contracts with custom terms (contact your account manager)

Questions?

If you have any questions about our refund policy, please contact us:

Email: support@verisentra.com

Response Time: Within 24 hours on business days